SPINFLOW
SPINFLOW CONSUMER TERMS
At SpinFlow, we are committed to providing transparent and fair terms for all our users while delivering innovative AI solutions that transform your business.
Our Consumer Terms are designed to clearly outline our subscription plans, token system, and service offerings, ensuring you understand exactly what you're getting and how to make the most of our platform. Below, you'll find key aspects of our consumer terms that govern your subscription.
KEY COMPONENTS OF OUR TERMS OF USE
CONSUMER TERMS
KEY COMPONENTS OF OUR CONSUMER TERMS
1. Subscription Plans and Pricing
We detail our various subscription options, including pricing tiers, features, and token allocations. This includes our Basic, Premium, and Enterprise plans, ensuring you can choose the right level of service for your needs.
2. Token System Management
Our token-based system is explained in detail, including how tokens are allocated, consumed, and refreshed. We provide clear information about token usage tracking, additional token purchases, and usage optimization.
3. Service Access and Features
We outline the features and capabilities available at each subscription level, including AI capabilities, knowledge base management, and workflow automation tools. This includes specific feature limitations and enterprise options.
4. Account Management
This section covers team member access, role-based permissions, and department organization capabilities. We detail how to manage your account, add users, and configure access controls.
5. Billing and Payment Terms
We specify our billing cycles, payment methods, and terms for both standard and enterprise subscriptions. This includes information about automatic renewals, refunds, and payment processing.
6. Service Level Commitments
Our uptime guarantees, support response times, and performance standards are clearly defined for each subscription tier. We detail what you can expect in terms of service reliability and support.
7. Data Usage and Rights
We explain your rights regarding data ownership, export capabilities, and usage limitations. This includes information about data retention and backup policies.
8. Cancellation and Refunds
The terms outline the process for cancellation, including notice periods, data export options, and refund policies. We provide clear procedures for account closure and service termination.
9. Feature Updates and Changes
We detail how we handle platform updates, new feature releases, and any changes that might affect your subscription. This includes our communication process for updates.
10. Support and Training
The terms specify the support channels, response times, and training resources available at each subscription level. We outline how to access help and technical assistance.
CUSTOMIZING YOUR SUBSCRIPTION
We understand that every business has unique needs. For enterprise clients, we offer customized plans that can be tailored to your specific requirements, including custom token allocations, specialized support, and unique feature sets.