Service Agreements

At SpinFlow, we are committed to delivering exceptional service while ensuring

transparency and clarity in our relationships with clients.

Our Service Agreements are designed to clearly outline the terms and conditions under which we provide our service, ensuring you understand your rights and obligations. Below, you'll find key aspects of our service agreements that govern our partnership.

Key Components of Our Service Agreements

1. Service Definition and Scope

The Service Agreement details the specific services that SpinFlow will provide, including deliverables, timelines, and key related milestones. This encompasses our comprehensive AI implementation services, knowledge base creation and management, data processing capabilities, and integration services. We establish clear expectations for both parties, ensuring a mutual understanding of project scope, objectives, and deliverables throughout our engagement.

2. Service Levels and Performance

We are dedicated to maintaining high standards of service. The agreement outlines the service levels (SLAs) you can expect, including response times, uptime guarantees, and performance metrics. Our commitment to meeting these standards is a core part of our value proposition. This includes our 99.9% system availability guarantee, maximum response times for different support tiers, and specific performance benchmarks for AI model operations and knowledge base management.

3. Fees and Payment Terms

The agreement will specify the fees for our services, including any setup costs, subscription fees, or usage-based charges. Payment terms, including payment schedules and accepted payment methods, are also clearly outlined to avoid any financial miscommunication. We provide transparent pricing structures for both our standard services and any additional custom development or integration work that may be required during our engagement.

4. Data Protection and Confidentiality

We treat your data with the utmost sensitivity and security. Our Service Agreement includes provisions that describe how your data will be handled, stored, and protected. Confidentiality clauses ensure that any proprietary or sensitive information is safeguarded. This includes our commitment to AES-256 bit encryption, regular security audits, and comprehensive data handling procedures that comply with international data protection standards.

5. Intellectual Property Rights

The agreement will clarify the ownership of intellectual property (IP) related to the services provided. This includes any software, documentation, or other assets created or utilized during the course of our engagement. Typically, SpinFlow retains ownership of its proprietary tools and systems, while you retain ownership of your data. We provide clear guidelines on the usage rights and restrictions for both parties, ensuring protection of your business assets while maintaining our ability to continue developing our platform.

6. Change Management

Business needs can evolve, and our agreements are designed to accommodate such changes. The agreement includes processes for requesting and implementing modifications to the scope of work, ensuring that any adjustments are documented, agreed upon, and properly managed. This includes formal change request procedures, impact assessments, and clear communication protocols for implementing modifications to services or requirements.

7. Termination and Renewal

Our agreements outline the terms under which the contract can be terminated by either party, including notice periods and any applicable termination fees. We also specify the conditions for renewing the contract, ensuring flexibility and clarity around future commitments. This includes provisions for data retrieval, transition assistance, and the preservation of critical business operations during any service transitions.

8. Liability and Indemnification

To protect both parties, the Service Agreement includes clauses that limit liability and outline indemnification responsibilities. This ensures that risks are managed fairly and that both SpinFlow and our clients are protected from potential legal disputes. We maintain appropriate insurance coverage and provide clear guidelines for dispute resolution and risk allocation.

9. Dispute Resolution

In the event of a disagreement, our Service Agreement provides a clear process for resolving disputes, including options for mediation or arbitration. This helps to ensure that any issues are addressed swiftly and professionally, prioritizing solutions that work for both parties. We emphasize collaborative problem-solving approaches while maintaining formal procedures for more serious disputes.

10. Compliance and Legal Obligations

The agreement will confirm that SpinFlow adheres to all relevant laws and regulations, and that our services are provided in compliance with applicable legal standards. We include any industry-specific requirements that may apply to your business, including GDPR, HIPAA, and other regulatory frameworks that govern data protection and privacy.

Customizing Your Service Agreement

We understand that every business is unique. Our Service Agreements can be tailored to meet your specific needs, ensuring that the terms align with your business goals and operational requirements. Whether you require additional service levels, custom data security measures, or specialized reporting protocols, we can accommodate your needs while maintaining our core commitment to excellence and security.

Contact Us

For more information or to discuss the terms of your Service Agreement, please contact our legal team at [email protected] or call 877-899-4618. We are here to ensure that our partnership delivers maximum value while providing complete clarity and mutual success.