Customer Experience
Client Feedback & NPS Surveys
Measure client satisfaction with NPS, CSAT, and custom surveys. Trigger surveys at key moments and track sentiment over time.
You don't know what they think
You assume clients are happy because they haven't complained. By the time you find out they're unhappy, they've already left. There's no structured way to measure satisfaction.
The SpinFlow way
Automated surveys at key moments in the customer journey. NPS scores tracked over time. Detractor alerts trigger immediate follow-up. Feedback data informs business decisions.
Key features
Survey builder
NPS, CSAT, CES, and custom survey types
Trigger-based delivery
Send surveys after milestones, purchases, or support interactions
Trend tracking
Track satisfaction scores over time with segment analysis
Detractor alerts
Low scores trigger immediate follow-up workflows