Incident & Issue Reporting
Capture, route, and resolve incidents with automated escalation and complete resolution tracking.
The short answer
Capture, route, and resolve incidents with automated escalation and complete resolution tracking. Incident and issue reporting is built directly into your SpinFlow platform, not a separate tool you log into. You own it, with no extra subscription and no per-seat fees.
Issues fall through the cracks
When something goes wrong, reporting is inconsistent. Issues are raised verbally, forgotten, or buried in email. There's no escalation path and no way to track resolution.
The SpinFlow way
Anyone can report an incident from any device. Reports are automatically categorized, routed to the right team, and escalated if not resolved in time. Every incident has a complete resolution trail.
What can Incident & Issue Reporting do?
Easy reporting
Simple forms accessible from any device with photo and file attachments
Smart routing
Incidents auto-route to the right team based on type, severity, and location
Escalation rules
Unresolved incidents escalate automatically based on your SLAs
Resolution tracking
Complete audit trail from report to investigation to resolution
Related capabilities
Incident and issue reporting is one part of a single platform you own outright. See why your software stack is a liability, or explore the full Operations & Administration.
Common questions
What should I know about Incident & Issue Reporting?
What is Incident and issue reporting in SpinFlow?
Anyone can report an incident from any device. Reports are automatically categorized, routed to the right team, and escalated if not resolved in time. Every incident has a complete resolution trail.
Do I need a separate subscription for Incident and issue reporting?
No. Incident and issue reporting is built into your SpinFlow platform at no extra cost. There is no separate login, no add-on fee, and no per-seat pricing.
How quickly can Incident and issue reporting be built for my business?
Most SpinFlow platforms launch in as little as two weeks. Incident and issue reporting is configured around your existing workflow as part of that build, so it fits how your team already works.