At SpinFlow, we are committed to providing transparent and fair terms for all our users while delivering innovative AI solutions that transform your business.
Our Consumer Terms are designed to clearly outline our subscription plans, credit system, and service offerings, ensuring you understand exactly what you're getting and how to make the most of our platform. Below, you'll find key aspects of our consumer terms that govern your subscription.
We detail our various subscription options, including pricing tiers, features, and credit allocations. This includes our Basic, Premium, and Enterprise plans, ensuring you can choose the right level of service for your needs.
Our credit-based system is explained in detail, including how credits are allocated, consumed, and refreshed. We provide clear information about credit usage tracking, additional credit purchases, and usage optimization.
We outline the features and capabilities available at each subscription level, including AI capabilities, knowledge base management, and workflow automation tools. This includes specific feature limitations and enterprise options.
This section covers team member access, role-based permissions, and department organization capabilities. We detail how to manage your account, add users, and configure access controls.
We specify our billing cycles, payment methods, and terms for both standard and enterprise subscriptions. This includes information about automatic renewals, refunds, and payment processing.
Our uptime guarantees, support response times, and performance standards are clearly defined for each subscription tier. We detail what you can expect in terms of service reliability and support.
We explain your rights regarding data ownership, export capabilities, and usage limitations. This includes information about data retention and backup policies.
The terms outline the process for cancellation, including notice periods, data export options, and refund policies. We provide clear procedures for account closure and service termination.
We detail how we handle platform updates, new feature releases, and any changes that might affect your subscription. This includes our communication process for updates.
The terms specify the support channels, response times, and training resources available at each subscription level. We outline how to access help and technical assistance.
We understand that every business has unique needs. For enterprise clients, we offer customized plans that can be tailored to your specific requirements, including custom credit allocations, specialized support, and unique feature sets.
For questions about our Consumer Terms or to discuss custom enterprise solutions, please contact our sales team at sales@spinflow.ai. We are committed to finding the right solution for your business while ensuring complete clarity about our terms and conditions.
Last Modified: May 5, 2025