Customer Support

    We're Here To Help

    Our dedicated support team is ready to assist you with any questions or issues you might have.

    Live Chat

    Available 24/7

    Get immediate assistance through our live chat service with real human agents ready to help.

    Call Us

    Mon-Fri, 9am-6pm PT

    Speak directly with our support specialists for personalized assistance with complex issues.

    Email Support

    Response within 24h

    Send us a detailed message about your issue and we'll respond promptly with a solution.

    Support Plans

    Choose the support plan that best fits your business needs

    Standard Support

    Included with all plans

    • Email support (24 hour response time)
    • Online documentation
    • Community forums access
    Popular

    Priority Support

    For growing businesses

    • 4-hour response time during business hours
    • Live chat during business hours
    • Phone support
    • Priority case routing

    Enterprise Support

    For large organizations

    • 1-hour SLA guarantee
    • 24/7 phone and chat support
    • Dedicated account manager
    • Custom onboarding and training
    • Quarterly business reviews

    Self-Service Resources

    Find answers quickly with our comprehensive knowledge base

    Frequently Asked Questions

    Quick answers to common questions

    What are the support hours?

    Our standard support hours are Monday through Friday, 9am to 6pm Pacific Time. Enterprise customers have access to 24/7 support.

    How quickly will I get a response?

    Response times vary by support plan. Standard support typically responds within 24 hours, Priority support within 4 hours, and Enterprise support within 1 hour.

    Do you offer implementation assistance?

    Yes, we offer implementation services for Enterprise customers. Our team will work with you to ensure a smooth onboarding process.

    How do I upgrade my support plan?

    You can upgrade your support plan from your account settings page or by contacting our sales team.

    Need More Help?

    Our team is standing by to provide personalized assistance with any challenges you're facing.