SOLUTION

    Customer Support Enhancement

    Wow customers, cut costs - support that never sleeps.

    Support Pain

    1

    Repetitive "where is my order?" tickets swamp agents.

    2

    Knowledge bases lag behind product updates.

    3

    CSAT suffers from slow first-response times.

    SpinFlow Support Cloud

    Capability
    What It Does
    Unified AI Agent
    Handles chat, email, voice, social DM with one knowledge graph.
    Knowledge-Grounded Replies
    Citations to docs, release notes, policies - zero hallucination.
    Sentiment Escalator
    Frustration detection triggers live agent & Slack alert.
    Auto-Article Creator
    Converts solved tickets into KB drafts, submits for approval.
    Quality Coach
    Scores agent chats, suggests soft-skill improvements.

    Quantifiable Wins

    70% ticket deflection for Tier-1 queries.

    First-response time: 2 min AI, <10 min escalated human.

    CSAT uplift +12 pts.

    Ready to transform your customer support experience?